Terms & Conditions

TERMS & CONDITIONS

Returns & Replacements

 

Shipping & Delivery

All items ordered will be dispatched within three working days of order being processed.

We ship all orders worldwide with a tracked and signed service using Royal Mail. This allows you to follow your order through to delivery while allowing us to investigate any orders that go missing in transit. Many of our vintage spares are rare, unique items that are irreplaceable if lost in transit.

All larger orders – cymbals, snare drums, hardware, drum sets – are sent by UPS or Fed Ex with full tracking.

Privacy & Security

  • All online card payments to Nick Hopkin Drums are handled by Braintree (owned by PayPal).
  • All other transactions by PayPal.
  • We no longer accept credit card payments over the telephone.
  • We do not store credit card details nor do we share customer details with any 3rd parties.
  • We are GDPR compliant.

Returns & Replacements

Please check your order:
Ensure the quantity and quality of the products match what you ordered. If there are discrepancies contact us immediately. 
All items are sold as pre-owned unless otherwise stated. If you plan to use the parts for a future restoration, please check that the parts fit upon arrival of your order.


Returns Policy:

  • Inside the EU - If an item is returned within fourteen  days of receipt, in the same condition as it was shipped by Nick Hopkin Drums, we offer a full refund on the item minus the cost of postage and packaging (return postage is to be paid by the purchaser).

 

  • Outside the EU - We do not offer a returns policy, unless an incorrect item was sent.

All items are photographed before being sent to you. If drums shipped with new heads have been played following dispatch, the cost of replacement heads will be deducted from any refund.

Every effort is made to describe all items in an accurate manner. However some items are 50-plus years old and may have small marks, nicks and wear that would be expected of secondhand goods. We advise you to ask any relevant questions prior to buying, as return is costly. To ensure you are happy with what you receive, we are happy to provide any information you require before you place your order.

If your order is incorrect – either you’ve made a mistake or we’ve made a mistake – contact us immediately, so we can rectify this.

Refunds

Refunds will be issued via the method used for payment. Please note that it takes a few days for the credit card payment to disburse to us, before the refund can be issued to the customer's credit card.

Paypal refunds over £25 are issued via e-cheque and typically take 7 working days to clear back into the customer's account. 

Payments

  • All online card payments to Nick Hopkin Drums are handled by Braintree (owned by PayPal).
  • All other transactions are by PayPal.
  • We do not accept credit card payments over the telephone.
  • We do not store credit card details nor do we share customer details with any 3rd parties.
  • If a 'holding deposit' is placed on an item, and full payment is not received within the agreed time frame, the item will be re-advertised for sale and the deposit will not be refunded.

Terms and conditions

The use of this website is subject to the following terms of use:

  1. The content of this website is for your general information and use only. It is subject to change without notice.
  2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  8. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  9. The information contained in this website is for general information purposes only. The information is provided by Nick Hopkin Drums and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Photographic representations of products are for illustration purposes only and we reserve the right to alter, improve and revise any details or features of our products at any time.
  10. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  11. Through this website you are able to link to other websites which are not under the control of Nick Hopkin Drums. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  12. Every effort is made to keep the website up and running smoothly. However, Nick Hopkin Drums takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  13. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.